The Okanagan Lakefront Resort is the ideal place to stay while touring the beautiful Okanagan Valley. Surrounded by local restaurants, with an abundant number of activities and events, we are a destination for a traveler’s dream come true. Enjoy our lakefront views.
We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). As part of this commitment, our privacy policy directs our actions as they relate to the collection, use and disclosure of Personal Information. Our privacy policy is based upon British Columbia’s Personal Information Protection Act. (PIPA)
We are responsible for maint aining and protecting the Personal Information under our control. We have designated our manager who is/are responsible for compliance with our privacy policy.
We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the reservation process.
Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.
The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.
Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.
Payment Data: We collect data necessary to process your payment if you make purchases, such as your credit card number and the associated security code. All payment data is transmitted and stored using Payment Card Industry (PCI) Compliant processes and standards.
Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.
We will make information available to you about our policies and practices with respect to the management of your Personal Information.
Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.
You may direct any questions or inquiries with respect to our privacy policy or our practices by contacting:
Phone: 250-493-1128
Toll Free: 1-800-567-4904
Email: [email protected]
Cookies
A cookie is a small computer file or piece of information that may be stored in your computer’s hard drive when you visit our websites. We may use cookies to improve our website’s functionality and, in some cases, to provide visitors with a customized online experience. Cookies are widely used, and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website.
Other Websites
Our website may contain links to other third-party sites that are not governed by this privacy policy. Although we endeavour to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.
Please carefully read our cancellation policy. Rarely can we make any exceptions to this.
Check-out time: 10:00am. Seize the day, friend!
You can check-out any time up until 10AM local time. Later check-out times may be requested although we may not always be able to accommodate changes and will depend on availability and on how busy we are.
Please note that a more detailed inspection of the room is usually made after the check-out time and we reserve the right to make charges for any damages, breakages or applicable fees.
Non-Smoking
Breathe easy. Okanagan Lakefront Resort is a non-smoking property. This applies to tobacco, cannabis and vaping, by both traditional smoking methods and all electronic delivery systems.
Please Note: Immediate termination of room rental is possible if:
Damages
During your stay, the room and all equipment and furniture should be treated with care and kept in order. Immediate notification to front-desk staff will be expected of any damages or breakages in the room.
Extending Your Stay
After you have booked your stay with us, you can extend your stay (depending on availability) by simply letting us know before you arrive.
If you are already staying with us and you would like to stay longer, please let us know at least 24 hours before your check-out date. We will do our best to accommodate your new plans and this can include relocating you to a similar room should this be necessary.
Pet Policy
Are we pet friendly? You bet! Okanagan Lakefront Resort has a few rooms that we allow for pets. A maximum of two dogs are allowed per room (up to 30 lbs.), requiring prior approval. A charge of $15 per pet per night is due at booking. Just make sure your furry friends do their business off-site and stay on a leash when outside the room. Pets cannot be left unattended in rooms at any time. Service animals are welcome and are exempt from fees.
Kitchen Room Policy
Please do not cook with strong smelling ingredients as lingering smells will require room closure and deep cleans. We also ask that all dishes are washed prior to check out.
Reservation Policy
Your reservation is guaranteed until the day of arrival.
Room Cleaning
We are committed to lowering our environmental footprint and our water consumption. Room refreshes will not be offered for stays less than 7 days. For stays greater than 7 days, should you need fresh towels or linen, please let the front desk staff know, and our housekeeping team will action the next day.
