Frequently Asked Questions

What time is check-in and check-out?

Standard check-in time is anytime after 4:00pm and checkout time is 10:00am. Please call us at (250)493-1128 or email us at [email protected] to request adjustments to check-in and check-out times.

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How do I get into my room?

Access is granted with a keyless code, sent to you via text or email. We will send you this code upon your arrival or, in the days leading up to check-in. Don't worry - we always have staff available to assist with this process if needed!

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What is included in my room?

Our rooms are equipped with:
• Air conditioning & heating- Shampoo, conditioner, body wash and body lotion
•  Regular and decaf coffee, herbal and caffeinated tea, sugar, salt, pepper
•  Fridge, freezer, microwave, kettle, french press
• Drinking glasses, wine glasses
• Hair dryer, hangers, extra blankets
• 43" Samsung 4K Smart TV with cable

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Do you have parking?

Yes, we have onsite parking available. However, due to the size of the parking lot, there is only one spot available for each room, and we cannot accommodate trailers or vehicles over 8ft long. It is the guests responsibility to arrange parking for additional and oversized vehicles.

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Is Wi-Fi free?

Absolutely. We have unlimited, highspeed Wi-Fi available for guests during their stay at Okanagan Lakefront Resort.

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What is the smoking policy?

Okanagan Lakefront Resort is a strictly non-smoking or vaping property. Smoking or vaping onsite will result in a $1000 fine in addition to full reservation payment, and immediate removal from the property.

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What is the cancellation policy?

Guests who cancel 7 days or more before check-in are charged 50% of the booking amount.

Guests who cancel less 6 days or less before check-in (including no-shows) are charged 100% of the booking amount.

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Do you allow pets?

Okanagan Lakefront Resort has select rooms available for pets.

Please note: there is a $250 deposit held during your stay in case of pet accidents and damage returned upon check-out. Accidents happen!

A maximum of one furry friend, up to 30lbs is allowed per room.

Leaving pets alone in the room, car or onsite is not permitted, and will result in immediate termination of the booking. Please come speak with the front desk if you or your furry friend need anything! We are here to help.

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Do you accept large groups?

Absolutely. Use our booking system to reserve multiple rooms, or contact our front office for further assistance.

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How do I contact the front desk?

Please call us at (250)493-1128 or email [email protected].

During your stay, the office will be open with staff available to help you. The office is located at the front of the motel, on the bottom floor.

Outside of business hours, all calls are forwarded directly to our management team. Please don't hesitate to reach out - we are here to assist you.

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What activities are there to do in Penticton?

Okanagan Lake Front Resort is in a prime location for all the activities offered.  
Activities:

• Cycling  
• Paddleboarding
• Wine touring
• Golf
• SS Sicamous Marine Heritage Society Museum  
• Locolanding amusement park  
• Pier Water Sports for boat rentals, Sea-Doo’s and banana boating
• Hiking
• Exploring nearby coffee shops and restaurants is our favorite activity.
• We are within walking distance (1.2km) of the South Okanagan Event Centre (SOEC)

Ask us for recommendations!

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The Perfect Lakeside Resort in Penticton!

You won't be disappointed when you come to visit the Okanagan Lakefront Resort. Our new streamlined check in process, our amazing team of housekeepers, and our commitment to customer service, will make your vacation relaxed, easy, and memorable. We take pride in helping our guests relax and unwind in the best place possible.

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